Usually, this problem is resolved by deleting credentials in the vault, running the MSRA tool, etc. But we had one where even trying to add the account into a new profile would never resolve the autodiscover. Also, clicking on the “Update License” option in any of the Office applications would produce “Something Went Wrong [1001]”

In one particular case, the problem was the machine was missing package information about either the Active Directory Authentication Library (ADAL) or Live ID.

These two commandlets run in user-mode powershell resolved it:

Add-AppxPackage -Register "$env:windir\\SystemApps\\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown

Add-AppxPackage -Register "$env:windir\\SystemApps\\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown

If that doesn’t help, try these:

if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) { Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.AAD.BrokerPlugin

if (-not (Get-AppxPackage Microsoft.Windows.CloudExperienceHost)) { Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.Windows.CloudExperienceHost_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown } Get-AppxPackage Microsoft.Windows.CloudExperienceHost

In another case, the ADAL was already installed so this was necessary to fix it:

1. Under the problem user: delete or rename these registry keys (if they exist):
   HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\Identities
   HKCU\SOFTWARE\SyncEngines\Providers\OneDrive
   HKCU\SOFTWARE\Microsoft\OneDrive\Accounts
2. Log off the affected user and log on as another user that’s an admin on that computer (create one if necessary.)
3. Delete/rename all these folders in the affected (problem) user:
   C:\Users\[problem user]\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
   C:\Users\[problem user]\AppData\Local\Microsoft\OneAuth
   C:\Users\[problem user]\AppData\Local\Microsoft\IdentityCache
4. Reboot the computer and log in as the problem user