Monthly Archives: July 2020

Outlook 365 crashing after bad update

UPDATE: The problem described below seems to have been limited to Outlook using Exchange accounts located on Microsoft’s Hosted Exchange service. Later in the day, the problem resolved itself probably after Microsoft corrected a bug in their Exchange Server. So we stopped performing this fix on client machines pending any further trouble reports. We’ll leave the earlier description & fix below in case it comes up again.

We received multiple reports of Outlook crashing immediately after opening following the installation of a botched Office update from Microsoft. Resolves by rolling back. In command window:

cd “\Program Files\Common Files\microsoft shared\ClickToRun”

officec2rclient.exe /update user updatetoversion=16.0.12827.20470

No reboot is required afterward. We have been turning off automatic updating of Office suite after doing this.

Error 8007007e when trying to print from Windows 10 apps

A client could not print an image from the Windows 10 Photos app. It displays error about the printer needing configuration with error code 8007007e.

  1. Browse to c:\Windows\System32\spool\drivers\x64
  2. Search here (and subfolders) for printconfig.dll (you may see several)
  3. Copy any one of these to c:\Windows\System32\spool\drivers\x64\3

No reboot is required. The next time we opened the Photos app, all was well.